A presentation to St. Paul council on Monday night put a spotlight on the work of the Eastern Alberta Regional Victim Services Society, while also making one thing clear: the organization needs more volunteers.

Representatives from the regional agency appeared before council on March 9 to explain how the service has changed since the province restructured victim services into larger regional zones.

The organization now supports victims of crime and tragedy across a large area of eastern Alberta, working closely with RCMP detachments and community partners.

“We meet people on their worst days, not their best days,” one presenter told council.

The agency said it provides support in criminal matters, tragic deaths, next-of-kin notifications, domestic violence cases where victims are already safe, and some hospital-based sexual assault cases. Staff also help people understand the court process, victim impact statements, restitution and available supports.

At the same time, presenters stressed they are not a mental health crisis team, do not transport clients and do not do house calls unless they are attending alongside the RCMP in specific situations.

A major message to council was the need for more trained volunteers, both for community events and for after-hours emergency response.

“We’re looking for volunteers. Yay,” one presenter said. “Lots and lots and lots.”

Mayor Glenn Andersen praised the group’s work and acknowledged the difficulty of what staff and volunteers deal with.

“I think you and your group are very tough people because it’s not for everybody,” Andersen said. “You’re dealing with people usually in tough circumstances.”

The town offers to help spread the word

Councillor David Fodness asked whether the Town could help promote the need for volunteers through its website and communication channels. The group said that would be welcomed.

Administration indicated staff could help connect with the Town’s communications team to share information.

The agency said people can learn more or apply to volunteer through its website and social media, or by contacting its office directly.

Council members also asked questions about public access, with administration confirming people can seek help even if they are unsure where to turn.

The organization described its approach as “no wrong door,” meaning people will either be supported directly or connected to the right service.